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whatsapp delays enforcement of privacy terms by 3 months, following backlash

AVATAR Manish Singh
Manish Singh
Reporter, India, TechCrunch
January 15, 2021
whatsapp delays enforcement of privacy terms by 3 months, following backlash

WhatsApp announced on Friday that it is postponing the implementation of its updated data-sharing policy until May 15th. This decision comes after the initial announcement of the new terms led to widespread user confusion, potential legal challenges for Facebook, a formal investigation, and a significant number of its users considering alternative messaging platforms.

“We are adjusting the timeline for individuals to review and accept the updated terms. No accounts will be suspended or deleted on February 8th. Furthermore, we are committed to addressing the misinformation circulating regarding privacy and security features within WhatsApp. We will then progressively prompt users to examine the policy at their own convenience before new business functionalities become available on May 15th,” the company stated in a blog post.

The messaging service, utilized by over two billion people globally, explained that the delay in enforcing the new terms is a direct response to the confusion they generated worldwide. The company intends to give users ample opportunity to understand the revised terms.

“We have received considerable feedback indicating a significant level of confusion surrounding our recent update. A great deal of inaccurate information has caused concern, and we aim to clarify our principles and present the facts,” the company explained, referencing full-page advertisements it ran earlier this week in several Indian newspapers, where it has over 450 million monthly active users.

whatsapp delays enforcement of privacy terms by 3 months, following backlashEarlier this month, WhatsApp prompted users through an in-app notification to accept new terms and conditions, granting the application permission to share certain personal data, such as phone numbers and location, with Facebook. The notification stated that users would need to agree to these terms by February 8th to continue using the app.

Many misinterpreted this change as a compromise of their personal communications, a claim WhatsApp refuted this week. Since 2016, WhatsApp, acquired by Facebook for $19 billion in 2014, has been sharing a limited amount of user information with its parent company – and previously allowed users to decline this data sharing.

“These updates do not alter this existing practice. Instead, the update introduces new features for messaging businesses on WhatsApp and offers greater clarity regarding our data collection and usage practices. While not all users currently interact with businesses on WhatsApp, we anticipate increased adoption in the future, and it’s important users are informed about these services. This update does not broaden our capacity to share data with Facebook,” WhatsApp clarified in a statement today.

In response to the backlash, a substantial number of users, both confused and dissatisfied, have migrated to Signal and Telegram. As of earlier this week, Signal held the top position on the App Store in 40 countries and on the Google Play Store in 18.

In a recent interview with TechCrunch, Signal co-founder and executive chairman Brian Acton (also a co-founder of WhatsApp) noted that “even minor occurrences can lead to significant results. We are also pleased that discussions about online privacy and digital security are taking place, and people are choosing Signal as a solution.”

#whatsapp#privacy#privacy terms#data sharing#update#delay

Manish Singh

Manish Singh currently serves as a senior journalist for TechCrunch, with a focus on the dynamic startup ecosystem within India and the venture capital funding that fuels it. His reporting also extends to the strategies of international technology companies as they operate in the Indian market. Prior to becoming a part of the TechCrunch team in 2019, Singh contributed articles to a wide range of media outlets, notably including CNBC and VentureBeat, totaling approximately twelve publications. He earned a degree in Computer Science and Engineering in 2015. He can be contacted via email at manish(at)techcrunch(dot)com.
Manish Singh