Twilio Invests in Adaptive Communications Platform Hyro

Hyro Secures $10.5 Million in Series A Funding

Hyro, previously known as Airbud, has announced the completion of a $10.5 million Series A financing round. Spero Ventures led the investment, with additional participation from Twilio and Mindset Ventures.

Existing investors, including Hanaco Ventures, Spider Capital, and Entrepreneurs Roundtable Accelerator, also contributed to this funding round.

An Adaptive Communications Platform

Hyro is an enterprise-level application designed to enhance communication. Initially focused on the healthcare industry, the company intends to expand into other sectors.

The platform provides an intelligent layer for both voice and text chat, seamlessly integrating with existing applications and websites.

How Hyro Works

Hyro functions as an adaptive communications platform. This means it offers plug-and-play tools to deliver information to users conversationally, via voice or chat interfaces.

It supports integration with various communication channels, such as contact centers, chatbots, and SMS messaging.

Hyro specifically targets industries dealing with large volumes of information that require frequent communication with end-users.

Addressing a Critical Pain Point

According to co-founder Israel Krush, current communication methods often result in frustrating experiences for users and inefficient processes for organizations.

This issue became particularly evident during the pandemic, as platforms were overwhelmed with repetitive inquiries regarding the virus, vaccines, and testing procedures.

The constant changes in information further complicated matters for both users and organizations.

Streamlining Information Delivery

Hyro empowers organizations to easily update and disseminate information to users efficiently.

A key feature is its ability to automatically scrape information from a website to build a conversational framework, minimizing the initial setup effort for clients.

Standing Out in a Competitive Market

Krush acknowledges the competitive landscape but highlights Twilio’s investment as a significant differentiator.

“Differentiating yourself is challenging in a crowded market,” Krush stated. “While we possess strong technology, many others claim the same.”

“Twilio’s participation and the developing partnership around contact centers validate our unique approach, scalability, and modularity.”

Beyond Healthcare

Krush emphasized that Hyro is not solely a healthcare-focused company.

“Our core mission is to serve any enterprise,” he explained.

Current Clients and Future Expansion

Hyro’s current healthcare clients include Carroll, Wheelpros, Mercy Health, University of Rochester Medical Center, and Weill Cornell Medicine.

The company plans to utilize the new funding to expand into additional verticals, including real estate, government, and other information-intensive industries.

With this latest round, Hyro’s total funding now reaches $15 million.