Aircall Raises $120M to Expand Cloud Phone System

Aircall Secures $120 Million in Series D Funding

Aircall has successfully completed a $120 million Series D funding round, spearheaded by Goldman Sachs Asset Management. This latest investment propels the company to a valuation exceeding $1 billion, officially achieving unicorn status. It marks Aircall as the 16th French company to reach this milestone.

Cloud-Based Communication Solutions

The company specializes in developing a cloud-based phone system tailored for call centers, customer support teams, and sales organizations. Aircall’s platform offers seamless integration with leading business tools like Salesforce, HubSpot, Zendesk, Slack, and Intercom.

Key Features and Functionality

Aircall enables users to establish local phone numbers and implement interactive voice response (IVR) systems. The service efficiently manages call queues, allowing agents to handle incoming calls effectively.

Agents are equipped with features such as call transfer and hold capabilities. Administrators benefit from comprehensive analytics, call monitoring, and performance insights.

Investor Participation

In addition to the lead investment from Goldman Sachs Asset Management, existing investors including DTCP, eFounders, Draper Esprit, Adam Street Partners, NextWorldCap, and Gaia have also contributed to this funding round.

Growth Driven by Remote Work Trends

As a cloud-native software solution, Aircall is particularly well-suited for remote and hybrid work environments. The increasing demand for adaptable phone systems, spurred by global lockdowns, has significantly benefited the company.

Impressive Growth Metrics

The company experienced a substantial 65% increase in signups during 2020. Notable new clients include Caudalie, OpenClassrooms, and Too Good To Go. Aircall currently serves a customer base of 8,500 businesses.

• 15% of customers are located in France.
• 35% are based in the United States.
• 50% are distributed across other international markets.

Future Plans and Expansion

The newly acquired funding will be allocated towards product development, focusing on new integrations with third-party applications, particularly those specific to various industries.

Aircall intends to establish new offices in London and Berlin, alongside expanding its teams in existing locations such as New York, Paris, Sydney, and Madrid.

Strengthening the Technology Stack

The company is also focused on gaining greater control over its underlying technology infrastructure. This involves strategic collaborations with major telecommunications providers to leverage their networks.

Further enhancements to the product roadmap include improved transcription services and more sophisticated sentiment analysis capabilities.