Shopify Outage Resolved: Cyber Monday Disruption Fixed

Shopify Experiences Major Cyber Monday Outage

A significant disruption impacted Shopify earlier today, causing operational difficulties for a large number of its merchants. This outage prevented numerous businesses from completing sales transactions.

Shopify’s official status page indicates that the underlying cause of the problem has been identified and resolved by the company’s technical teams.

Impact During Peak Shopping Hours

The timing of this disruption proved especially challenging, coinciding with heightened customer activity during Cyber Monday. This day represents one of the most significant periods for online retail sales annually.

Shopify serves as a leading e-commerce platform, empowering millions of businesses to establish and operate their online storefronts. The company itself states that its merchants process over 10% of all e-commerce transactions within the United States.

Details of the Disruption

Initial reports of issues began to emerge around 6:45 a.m. Pacific Time. Several merchants reported encountering problems when attempting to access their Shopify accounts.

Beyond login difficulties, many merchants also experienced issues with their point-of-sale (POS) systems. This prevented the processing of in-person transactions, further compounding the problem.

Resolution and Ongoing Monitoring

Shopify’s status page confirmed that the root cause was located within its login authentication flow. This explains the complications experienced with POS system logins.

The company is currently observing indications of a full recovery and will continue to closely monitor system performance. Merchants were also advised to anticipate extended wait times when contacting the Help Center for support due to the increased demand caused by the outage.

Scale of the Outage

While the precise number of merchants affected remains unknown, data from Downdetector, a platform tracking website issue reports, registered approximately 4,000 reported outage incidents.

This suggests a widespread impact across the Shopify ecosystem during a critical sales period.