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ribs: the messaging framework for every company and product

AVATAR Caryn Marooney
Caryn Marooney
General Partner, Coatue Management L.L.C.
February 23, 2021
ribs: the messaging framework for every company and product

The RIBS Framework for Compelling Storytelling

Throughout my extensive experience advising founders for over twenty years, I've encountered a diverse range of narratives – both successful and challenging. Despite individual differences, consistently strong stories share a common characteristic: they successfully meet the criteria of the RIBS test.

This framework has been refined over years of observation and has proven its enduring value, remaining effective regardless of shifting trends.

Understanding the RIBS Test

The RIBS test serves as a valuable tool to assess whether your story is likely to resonate and remain memorable – essentially, if it will “stick to your ribs.” Its purpose is to help you transform your narrative into a truly compelling message.

The test comprises four key elements:

  • Relevant: Does the story connect with the audience?
  • Inevitable: Does the outcome feel like a natural consequence of the events?
  • Believable: Is the story plausible and grounded in reality?
  • Simple: Is the story easy to understand and free of unnecessary complexity?

Each component plays a crucial role in crafting a narrative that captivates and leaves a lasting impression.

By evaluating your story against these four principles, you can significantly enhance its impact and ensure it effectively communicates your intended message.

The Importance of Relevance

Prior to crafting compelling content, it's crucial to identify your target audience. Determining who you are attempting to connect with is the first step.

Are you addressing a challenge that resonates with them? Understanding their concerns and motivations regarding that challenge is paramount. Why should they consider your proposed solution?

Salesforce's Strategic Launch

Marc Benioff had the option of introducing Salesforce as a web-based customer relationship management (CRM) tool. While accurate, this approach would have appealed to a limited segment of the market.

Instead, Benioff adopted a bolder strategy, positioning Salesforce as a disruption – the “end of software” as he famously declared.

Addressing Industry Pain Points

Traditional software presented significant drawbacks. It was often prohibitively expensive, required substantial time investment, and frequently experienced failures.

By directly confronting these widespread issues, Benioff broadened Salesforce’s appeal to a much larger audience. The focus shifted from technical specifications to a fundamental industry transformation.

This approach established Benioff as a forward-thinking leader and portrayed Salesforce as a truly revolutionary solution.

Shifting the Conversation

The narrative evolved beyond simple feature comparisons, such as contact management and lead tracking. Instead, it centered on the potential for systemic change within the software industry.

This strategic framing elevated Salesforce’s perceived value and solidified its position as a game-changer.

Key Takeaways for Content Creation

  • Understand your audience's needs and pain points.
  • Position your solution as a response to broader industry challenges.
  • Focus on the transformative potential of your offering.
  • Make your solution instantly relevant to a wider market.

The Power of Perceived Inevitability

Founders often grapple with self-doubt regarding their ventures and their potential for success. However, a crucial aspect of leadership lies in projecting an unwavering belief in the ultimate triumph of the endeavor.

Successfully conveying the clarity of a problem and the logical fit of your solution creates powerful forward momentum. This is akin to gaining a significant advantage, accelerating the path toward achieving recognition and impact.

Conversely, if your vision lacks the appearance of eventual realization, progress will be significantly hampered, requiring constant and strenuous effort.

Illustrative Examples

Consider the evolution of the automotive industry. Given finite resources and the pressing need to address climate change, a transition away from gasoline-powered vehicles is demonstrably necessary.

It’s readily conceivable that a future will emerge where electric vehicles constitute the entirety of the automotive landscape. While the specific winning technologies and companies remain uncertain, the shift towards alternative fuels is undeniable and will shape the future of transportation.

The food delivery sector provides another compelling illustration. Limiting delivery options to just pizza and Chinese cuisine seems inherently restrictive.

A more expansive food delivery system, encompassing a wider variety of culinary choices, is a logical progression. The ultimate market leader remains to be determined, but the expansion of food delivery services is a clear trend.

Building Momentum Through Conviction

Perceived inevitability isn’t about predicting the future with certainty; it’s about framing your vision in a way that resonates with others as a natural and unavoidable progression.

This conviction fosters buy-in, attracts support, and ultimately, increases the likelihood of success. It’s about making the future feel less like a gamble and more like a destination already within reach.

Credibility

Even if your venture appears pertinent and its success seems predetermined, a significant obstacle remains if potential stakeholders lack faith in your company's ability to deliver.

This represents a core difficulty for all new businesses. Lacking a demonstrable history, there's no inherent reason for individuals to trust in your eventual triumph. Larger, more established competitors will invariably appear better positioned to achieve the same goals.

Therefore, every startup must consistently demonstrate progress – securing incremental victories repeatedly until belief is established. It’s essential to showcase greater dedication and increasing momentum and traction.

Sustained effort is crucial, requiring continuous work on a daily basis.

Building credibility isn't a one-time achievement; it’s an ongoing process.

The Importance of Early Wins

Early successes, however small, are vital for establishing a foundation of trust. These "points on the board" serve as tangible evidence of your team’s capabilities.

Consider these wins as proof points, illustrating your commitment and ability to execute. They counteract the natural skepticism surrounding unproven ventures.

  • Focus on achieving measurable milestones.
  • Communicate these achievements effectively.
  • Demonstrate a clear path toward larger objectives.

Without this consistent demonstration of progress, even the most compelling vision may fail to resonate with potential investors, partners, or customers.

The Power of Simplicity

Modern life is characterized by constant activity. Individuals are frequently engaged with social media platforms, email correspondence, and the demands of professional and personal commitments. To effectively capture attention, a narrative must distinguish itself from the surrounding distractions – and achieving this necessitates simplicity.

The phrase “End of software” encapsulates this principle. Regardless of the ingenuity of a concept, if it cannot be concisely summarized on a standard index card, it is unlikely to be retained. Therefore, my guidance to entrepreneurs is straightforward: refine your core message relentlessly. Continue editing until you reach its fundamental core.

What single sentence do you desire to be remembered? Given the limited opportunity for impact, ensure it is impactful.

The RIBS Framework

Successful enterprises are often underpinned by a narrative that is Relevant, Inevitable, Believable, and Simple. Before substantial investment, dedicate time to developing your own story.

If your concept resonates with these four qualities – if it truly sticks to your RIBS – you may well be on the path to success.

Consider the core message of your venture. Is it easily understood and readily communicated? A complex proposition risks being overlooked.

  • Relevance: Does your idea address a genuine need or solve a significant problem?
  • Inevitable: Does it feel like a natural progression, something that was bound to happen?
  • Believable: Is your solution realistic and achievable?
  • Simplicity: Can it be explained in a clear, concise manner?

Prioritizing these elements will significantly enhance the potential for your message to resonate with your target audience.

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Caryn Marooney

Caryn Marooney: A Profile in Leadership

Caryn Marooney currently holds the position of general partner at Coatue Management. Her expertise extends to corporate governance, as evidenced by her board memberships at Zendesk and Elastic.

Extensive Experience in Communications

Prior to her current role, Ms. Marooney held significant leadership positions overseeing communications strategies for several prominent technology companies.

These included Facebook, Instagram, WhatsApp, and Oculus. Her responsibilities encompassed shaping public perception and managing brand messaging across these platforms.

Entrepreneurial Background

Ms. Marooney also possesses a strong entrepreneurial background. She was a co-founder of The OutCast Agency, a communications firm that provided services to major industry players.

Among The OutCast Agency’s notable clients were Salesforce.com and Amazon, demonstrating the firm’s capacity to serve large-scale organizations.

Her career showcases a blend of strategic leadership, communications expertise, and entrepreneurial drive within the technology sector.

Caryn Marooney