Remote Desktop Control - Easy & Secure
Avoiding Tech Support Calls from Family
It's a familiar scenario: a call from a relative struggling with their computer. Hours can be spent troubleshooting remotely, or attempting to navigate complex remote assistance tools. Perhaps a preemptive solution exists to sidestep these frustrating experiences…
Indeed, there is. Crossloop offers a completely free screen sharing solution that prioritizes simplicity and security, as it isn’t constantly active. Proactive installation on a family member’s machine, even before issues arise, is highly recommended.
How to Connect with Crossloop
Instruct the person needing assistance to launch the application and select the "Host" tab. They will then need to share the unique access code with you and initiate the connection by clicking the "Connect" button.
On your end, enter the provided access code into the "Join" tab of your Crossloop instance, and then click "Connect." Remember that spacing within the code is purely for visual clarity and isn’t required.
The user will receive a prompt confirming your request to control their computer; they should accept this request by clicking "Yes."
Upon the initial launch of the application, users may need to click the "Unblock" button, unless the software has already been pre-installed and configured.
With the connection established, you now have control of their desktop. This allows you to efficiently address their issues, such as removing unwanted browser toolbars.
This application functions effectively even with firewalls enabled, and utilizes an encrypted connection for enhanced security. Further details regarding its operational mechanics are available for review.
Additional Features and Considerations
File Transfer: The folder icon within the CrossLoop window enables the convenient transfer of files between connected computers.
Performance Optimization: If experiencing slow connection speeds, reducing the color depth can significantly improve performance. Access connection options by right-clicking the CrossLoop window title bar.
Selecting the "Restrict pixels to 8-bit (for slow networks)" checkbox will diminish image quality, but can facilitate smoother operation. This option is best reserved for situations where performance is critical.
Following the completion of a session, a dialog box will appear requesting feedback and a session rating. Dismissing this prompt will remove it from view.
In conclusion, CrossLoop provides a streamlined and effective solution for remote assistance, proving far more convenient than in-person support and lengthy anecdotes.
A special thanks to forum moderator Scott for bringing this application to our attention.
Download CrossLoop from crossloop.com
Note: Users of Windows Vista as a host may encounter issues. A potential workaround involves temporarily disabling UAC prompting while maintaining UAC’s enabled status.