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Extended Warranties: Should You Buy One?

September 22, 2016
Extended Warranties: Should You Buy One?

Are Extended Warranties a Worthwhile Investment?

When purchasing electronics, consumers are frequently approached by sales representatives advocating for the acquisition of extended warranties. This aggressive marketing tactic is also prevalent during online shopping experiences. However, a critical question arises: do these extended warranties genuinely offer value?

The Profit Motive Behind Extended Warranties

The strong promotion of extended warranties by retailers stems from a significant financial incentive. These warranties typically represent a substantial source of profit for the stores offering them.

Electronics retailers often operate with minimal profit margins on the products themselves. Consequently, they rely heavily on ancillary sales, such as extended warranties and accessories like HDMI cables, to maximize their earnings.

The profitability of extended warranties is often quite high. Stores can generate considerable revenue from these plans, even if claims are infrequent.

Understanding the Financial Implications

It’s important to recognize that the cost of an extended warranty is often disproportionate to the actual risk of product failure.

Consider the following points:

  • Many electronics come with a manufacturer's warranty that already provides coverage for a specific period.
  • The failure rate of many electronic devices is relatively low, particularly within the extended warranty period.
  • Credit card companies often offer purchase protection that can cover repairs or replacements.

Therefore, the likelihood of needing to utilize an extended warranty may be lower than the cost of the warranty itself.

Retailers benefit significantly from the sale of these plans, often exceeding the profits derived from the electronic items themselves.

Understanding Your Existing Product Coverage

Before considering additional protection plans, it’s important to recognize the warranties you likely already possess. Typically, a purchase is already safeguarded by multiple warranty types.

  • Retailer Return and Exchange Policies: The majority of electronics retailers permit the return of defective items within a specified timeframe, generally 15 to 30 days, for a replacement. The precise duration can differ between stores. A straightforward exchange should be possible if a product proves faulty shortly after purchase.
  • Manufacturer’s Warranty: The manufacturer of your device – be it a computer, television, or graphics processing unit – provides its own warranty coverage. This warranty becomes effective after the retailer’s return period has expired. Warranty length is determined by the product category; a budget laptop might have a one-year warranty, while a premium model could offer two years.
  • Credit Card Purchase Protection: Numerous credit cards extend the manufacturer’s warranty when you use them to make a purchase. Often, this extension adds an extra year of coverage. For instance, if a laptop with a two-year warranty fails in its third year, your credit card company might cover the repair or replacement costs. Review your cardholder agreement for specific details.

It's crucial to be aware of these existing protections before evaluating the need for an extended warranty.

The Downsides of Purchasing Extended Warranties

A substantial warranty is typically included with most purchases, and many credit cards even provide complimentary extended warranty coverage. These are frequently offered as a standard benefit.

Should a product prove defective due to a manufacturing flaw – often referred to as a "lemon" – it’s likely to fail relatively quickly, well within the initial warranty timeframe.

The relevance of an extended warranty arises only once all other warranty protections have expired. For example, if a laptop has a two-year warranty and your credit card extends it by an additional year, the extended warranty becomes active after three years from the date of purchase.

By that point in time, the laptop you own will likely feel outdated. Newer, and potentially superior, models will probably be available at a reduced cost.

Similarly, in the realm of televisions, advancements in display technology will likely result in better options being offered at a lower price.

You’ll likely find yourself preferring to upgrade to a more current model, or you’ll be able to acquire a comparable new product for a minimal investment.

Out-of-pocket expenses will only be incurred if the device malfunctions after the standard warranty period – typically two to three years for laptops purchased with a beneficial credit card.

Instead of spending money on an extended warranty, consider allocating those funds towards a future product upgrade.

The Cost of Extended Warranties: A Closer Look

Consider a common scenario encountered at many retail establishments, such as Best Buy. A review of Best Buy’s website reveals a standard Samsung laptop priced at approximately $600. This device is initially covered by a one-year warranty. Utilizing a credit card with relevant benefits, it’s often possible to extend this coverage to two years without incurring any extra costs.

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During the checkout procedure, Best Buy actively promotes a Geek Squad "Accidental Protection Plan." Extending the warranty by an additional year through this plan would require a payment of $324.98 for a "3-Year Accidental Protection Plan." This represents a cost exceeding 50% of the laptop’s original price for just one extra year of coverage – keeping in mind the initial two years are already protected by standard warranties.

Should the laptop experience a failure during the second or third year of ownership, a comparable replacement could likely be acquired for around $325. Therefore, avoiding the extended warranty allows for significant savings if no replacement is needed.

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Best Buy might argue that this offering isn’t a typical extended warranty. They position it as enhanced protection, encompassing accidental damage like spills or drops.

However, it’s prudent to evaluate the likelihood of such incidents. For most individuals, the probability of damaging a laptop through accidental means is relatively low. Is it financially sensible to spend over half the laptop’s purchase price to safeguard against an infrequent occurrence? The answer is likely no.

While exceptions exist – some Apple customers advocate for AppleCare, for instance – generally, purchasing these plans is not advisable. The aggressive sales tactics employed by retailers regarding extended warranties stem from their substantial profitability, not a genuine concern for customer protection. These plans are often unfavorable for consumers.

Image Credit: Philip Taylor on Flickr

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