Humanlike Behavior in Smart Devices: MIT Research

The Potential of Human-Like Qualities in Smart Home Devices

Although Jibo ceased operations in 2019, recent research from MIT suggests the concept of a socially interactive robot held merit. While the market may not have been prepared for a high-cost social robot previously, valuable lessons were learned – specifically, the benefits of incorporating more human-like characteristics into smart home products.

MIT Media Lab Study on Social Cues

A research team at MIT’s Media Lab recently published a study investigating the impact of simple human gestures on user interaction with smart home interfaces. Notably, Cynthia Breazeal, former CEO of Jibo and current researcher at the Media Lab, was a co-author of this study.

The research compared user engagement with a Jibo robot, a Google Nest, and an Amazon Echo.

Increased Engagement Through Social Interaction

The study revealed that devices exhibiting social cues encourage greater user engagement, both with the device itself and with others. A simple action, such as the device’s screen orienting towards the person speaking, can significantly influence interaction.

According to research assistant Anastasia Ostrowski, participants perceived Jibo as more outgoing, reliable, and empathetic than the other devices. This perception of a more human-like personality led to increased interaction with the robot.

Future Research and Considerations

Future studies are expected to incorporate other robots, with Amazon’s Astro being a likely candidate. Astro functions as a mobile Echo device with integrated personality features.

However, the cost of full robotic functionality remains a significant barrier. The $1,500 price point of Astro is unlikely to displace the popular Echo line in the near future.

The Importance of Embodiment

Devices like the Echo Show 10, which utilize object tracking to follow users, demonstrate a related technology. However, the study found that such movement alone doesn’t necessarily foster the same positive emotional response as a more fully realized robotic form.

The research indicated that “repetitive movement without social embodiment may not be an effective way to increase user engagement.”

The Role of Branding

The study also highlighted the influence of branding on user perception of these devices.

Ultimately, the research suggests that imbuing smart home devices with human-like qualities can significantly enhance user engagement and create a more positive experience.